Kent State University Lifelong Learning

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Courses: Organization Development: Supervision/Management

Communication Strategies for Generations Working Together [091SM0126]

Are you a Baby Boomer who believes in creating warm customer relationships? Have you ever been dismayed by younger employees’ belief that good customer service is simply fast service? Are you from Generation X, believing in independent problem-solving, who is frustrated by previous generations’ adherence to chain-of-command decisions? Are you new to the workforce and finding you have more in common with workers who are close to retirement than with any other age group? If you have several generations in your workplace and want to improve productivity, communication, cohesiveness and morale, you will gain a new perspective by attending this highly engaging program. •Understand how each generation defines work and perceives other generations’ work practices •Identify commonalities among the generations •Accentuate unique contributions of each generation in the work place •Talk so that other generations listen and understand •Mediate conflict among the generations •Motivate each generation •Create collaboration on cross-generational teams

Thursday, 8:30 AM - 12:30 PM; 1 session on March 11, 2010
Cost $165 Instructor: Deborah Easton Location: Twinsburg - Twinsburg Hilton Garden Inn
Important: Please call 330-672-8698 to register via ...More

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